Frequently Asked Questions

1. What types of jewelry do you sell at Reef Alwafa?

We specialize in high-quality gold jewelry, including:

• Gold Bracelets
• Gold Sets
• Gold Chains
• Gold Earrings
• Gold Rings

Each piece is crafted with care and precision to meet the highest standards of quality.

2. Is your gold jewelry authentic?

Absolutely! All our gold jewelry is 100% authentic and certified for quality and purity. We ensure every piece meets the highest industry standards.

3. Do you deliver across the UAE?

Yes, we offer delivery to all locations within the UAE, ensuring your order reaches you quickly and securely.

4. How long does delivery take?

Delivery typically takes 1-3 business days. For detailed information or urgent delivery requests, please contact our customer service team.

5. Do you offer payment plans?

Yes! We’ve partnered with TAPPY to offer flexible payment options. You can pay for your purchase in 4 equal installments without additional fees.

6. What is your return and exchange policy?

We accept returns or exchanges within 7 days of purchase, provided the item is unworn, undamaged, and in its original packaging. For more details, please review our full return policy or contact our support team.

7. How do I care for my gold jewelry?

To keep your gold jewelry looking its best:

• Store pieces separately to avoid scratches.
• Clean regularly with a soft cloth and mild soapy water.
• Avoid exposure to harsh chemicals, perfumes, or detergents.

8. Can I place a custom order?

Currently, we do not offer custom designs, but our collection is designed to suit a wide range of tastes and preferences.

9. How can I track my order?

Once your order is shipped, we’ll send you a tracking number via email or SMS. You can use this to monitor your delivery status.

10. How do I contact customer support?

We’re here to help! You can reach our customer support team via contact page

Yes, we provide complimentary gift-wrapping services for special occasions. Simply select the option during checkout.

12. Are there any discounts or promotions available?

We regularly update our Collections and Offers section with exciting discounts. Keep an eye on our website or subscribe to our newsletter to stay informed.

✨ Still have questions? Feel free to reach out to us—we’re happy to assist!